Last Updated: September 11, 2025
Introduction
SF USA, Inc., a California-based company, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sfusafrozen.com (the “Website”) and use our “Contact Us” form. This policy complies with the California Consumer Privacy Act (CCPA) and other applicable laws.
By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or submit information through the “Contact Us” form.
1. Information We Collect
We collect the following personal information through our “Contact Us” form:
- Name: Your full name, as provided in the form.
- Company Name: The name of your company or organization, if applicable.
- Email Address: Your email address, used to respond to your inquiries.
We do not collect any additional personal information unless you voluntarily provide it (e.g., within the body of your message). Our Website does not use cookies, tracking technologies, or automated data collection tools.
2. How We Collect Your Information
We collect personal information directly from you when you:
- Complete and submit the “Contact Us” form on our Website.
- Communicate with us via email or other channels linked through the form.
3. How We Use Your Information
We use the personal information you provide to:
- Respond to your inquiries or requests submitted through the “Contact Us” form.
- Communicate with you about our services or products, if requested.
- Improve our Website and customer service based on your feedback (e.g., analyzing inquiry trends without identifying individuals).
We do not use your information for automated decision-making, profiling, or marketing purposes unless you explicitly consent to such use.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (e.g., email service providers) who assist us in responding to your inquiries. These providers are contractually obligated to protect your information and use it only for the services we request.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety.
- Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options.
5. Your Rights Under the CCPA
As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the personal information we collect, use, disclose, or sell (if applicable). We collect only the categories of personal information listed in Section 1 and do not sell your information.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need it to comply with legal obligations).
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights (e.g., by denying services or charging different prices).
To exercise these rights, please contact us using the information in Section 9. We will verify your identity by confirming details from your “Contact Us” form submission before processing your request. You may also designate an authorized agent to make a request on your behalf, provided they submit proof of authorization.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for the duration needed to respond to your inquiry and maintain related correspondence (e.g., up to one year). We may retain information longer if required by law or to resolve disputes.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your CCPA rights, please contact us at:
Email: info@sfusafrozen.com
Mailing Address: 180 Westgate Drive, Suite 303, Watsonville, CA 95076
Phone: (831) 877-8430
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website with a revised “Last Updated” date. Please review this policy periodically.
Your Rights Summary (for California Residents)
Under the CCPA, you have the right to know what personal information we collect, request deletion of your information, and opt out of any sale of your information (though we do not sell your information). Contact us to exercise these rights.